Privacy Policy
Lime Track Limited (“Limetrack“) is a Limited company registered in England and Wales, number 13558885. Limetrack is registered at the following address: Whiteoaks Cottage, The Common, Cranleigh, Surrey, GU6 8SN, United Kingdom. Limetrack is considered a controller of your personal data for the purposes of data protection legislation.
You can contact us about this policy by writing to Limetrack, Whiteoaks Cottage, The Common, Cranleigh, Surrey, GU6 8SN, United Kingdom, or you can contact us electronically by sending an email to dpo@limetrack.earth.
Limetrack is committed to protecting your data and puts information security among the forefront of its processes.
This policy (“Privacy Policy“) explains what information Limetrack collects from you, or that you provide to us, what we will use it for and with whom we share that information. The policy also sets out your rights and who you can contact for more information.
What information we collect from you and how we collect it
By ‘information’, we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:
Website
We collect and use information from those who visit our website, limetrack.earth. Our website server automatically logs the IP address that was used when you accessed our website. We also gather information about your visit to our website. This includes what content was accessed, information that could have been requested, the date and time that requests were made or data was accessed and also the source of access to our website. This could include the URL link which linked you to the website or the browser used.
Contact Forms
We collect information that you provide to us when requesting additional information or a quote, including your email address, name and telephone number.
Recruitment
We collect your personal data when you submit a job application to us or if you choose to submit a job application or CV to us in any other way or for any other purpose. This may include but not be limited to your contact information, such as your home address and contact details (including your mobile telephone number), your date of birth; your educational and professional qualifications, your right to work, visa status, employment status; and any other information about you that you disclose to us during the application process.
In considering your application we may also obtain information from third party sources, including any referees that you specify, educational institutions and publicly available sources including, for example, LinkedIn and Facebook.
Emails
When we receive an email to the address displayed on our website, Limetrack collects the email address and any information that is provided within that email. This could be classed as personal information such as name, telephone number, etc.
Phone
If your contact with us is made by telephone, then we also process the telephone number that made the phone call and any information provided to us on that call. Our telephone calls are not recorded unless we notify you otherwise at the time of the call.
Post
If information is provided to us, in person and by the use of a form, then we shall collect the information that has been highlighted there.
Other information in the ordinary course of business
We also process the personal data of certain individuals (e.g. founders, directors, shareholders, representatives of suppliers) in the day to day running of our business activities.
What we use your Personal Data for
We use your personal data to administer the business of Limetrack.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Lawful basis
Our processing of your personal information is necessary:
- For the performance of contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts;
- For the purposes of legitimate interests pursued by us; or
- In order to comply with a legal obligation to which we are subject.
In relation to any processing of special categories of personal information such as information about your health, we will generally rely on obtaining specific consent from you at the time, unless there is otherwise a legal requirement for us to process such information.
Legitimate interests
Where our processing is based on the legitimate interest grounds described above, those legitimate interests are: collecting personal information to provide you with a smooth and efficient experience and running our business.
Security of your personal data
All personal data is stored securely in accordance with the principles of the General Data Protection Regulation and to ensure that your data is protected we have put in place suitable physical, electronic and managerial procedures on our website and other data processing systems.
We endeavour to do our best in order to protect your personal data, and to take reasonable precautions in line with prevailing practice under the GDPR. However, as you will be aware, the transmission of information over the internet is not entirely secure.
Disclosing your personal data
Unless we are obliged to or permitted by law or regulatory requirements to do so, and subject to third party disclosures specifically set out within this policy, your data will not be disclosed to third parties. This does not include our affiliates and/or companies within our group of companies.
Limetrack may, for the purpose of running our business, share your information with the following categories of companies:
- Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business;
- Analytics and search engine providers that may assist us in the improvement and optimisation of our site;
- Third parties who support our information technology or handle mailings or events on our behalf;
- Law enforcement agencies, other governmental agencies or third parties if we are required by law to do so, or in other limited circumstances (for example, if required by a court order or regulatory authority, or if we believe that such action is necessary to prevent fraud or cyber-crime or to protect the site, our technology assets or the rights, property or personal safety of any person);
- Other third parties for those purposes that may be reasonably ascertained from the circumstances in which the information was submitted;
- Other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity; and
- Any successor in interest, in the event of a liquidation or administration of Limetrack.
International transfers of personal data
Information which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). This includes the United States of America.
When we, or our permitted third parties, transfer your information outside the EEA, we or they will impose obligations on the recipients of that data to protect your information to the standard required in the EEA or otherwise require the recipient to subscribe to international frameworks intended to enable secure data sharing. In the case of transfers by us, we will put in place appropriate safeguards to ensure that your information remains adequately protected.
Marketing and Communications
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside the Limetrack group of companies for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements to the extent that we are required to do so by law;
- if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Rights
Subject to limitations on certain rights, you have the rights set out below in relation to your information, which you can exercise by writing to dpo@limetrack.earth or to “The Data Controller at Limetrack”, Whiteoaks Cottage, The Common, Cranleigh, Surrey, GU6 8SN, United Kingdom.
At any time, you have the right to:
- request access to or a copy of any information which we hold about you;
- rectification of your information, if you consider that it is inaccurate;
- ask us to delete your information, if you consider that we do not have the right to hold it;
- withdraw consent to our processing of your information (to the extent such processing is based on previously obtained consent);
- ask us to stop or start sending you marketing messages as described above in the marketing and communications section;
- restrict processing of your information;
- data portability (moving some of your information elsewhere) in certain circumstances;
- object to your information being processed in certain circumstances; and
- not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your information.
- to be informed about whether your data has been transferred to a different organisation or country by law. Any changes will be immediately posted on the website.
Access to your information
The General Data Protection Regulation allow any data subject affected by the processing of personal data, the right to request at any time, information about them and a copy of the personal data stored about their person. This is free of charge and will take a maximum of 30 days to return.
At any time, you have the right to:
- request access to or a copy of any information which we hold about you;
- rectification of your information, if you consider that it is inaccurate;
- ask us to delete your information, if you consider that we do not have the right to hold it;
- withdraw consent to our processing of your information (to the extent such processing is based on previously obtained consent);
- ask us to stop or start sending you marketing messages as described above in the marketing and communications section;
- restrict processing of your information;
- restrict data portability (moving some of your information elsewhere) in certain circumstances;
- object to your information being processed in certain circumstances; and
- not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your information.
- to be informed about whether your data has been transferred to a different organisation or country by law. Any changes will be immediately posted on the website.
Limetrack reserves the right to change this policy as we may deem necessary from time to time or as may be required by law. Any changes will be posted on the website.
Wherever you are required to submit sensitive data, you will be given options to restrict our use of that data. This may include sharing data with 3rd parties. By providing us with your personal data, including sensitive data such as your health, gender, or race, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy policy.
IP Address and Cookies
Cookies are data files which are sent from a website to a browser to record information about users for various purposes. Limetrack only use cookies from a functional standpoint. Limetrack will collect data on how you browse our website to help us improve it.
We will use Google Analytics or a similar tool to collect data on:
- The pages you visit
- The links that are clicked on
- The terms you enter in the search box
When visiting limetrack.earth, you will notice a cookie file at the bottom of the screen that you can read more on.
Cookies collect information by:
- Recording the ways in which you use the websites and content provided
- Recording the notifications and advertisements that are presented to limit repetition
We shall not use cookies for any other reason and the reasons highlighted will enable us to improve our services.
If you are not happy with any of the cookies that are used on or via our website, you may control access to these by changing your browser settings. This can sometimes have an effect on the way you use the services provided including some of the features of the website. For further information about cookies you can visit www.allaboutcookies.org.
The website and this privacy policy are owned and operated by Lime Track Limited. We are registered in England and Wales under registration number 13558885, and our registered office is Whiteoaks Cottage, The Common, Cranleigh, Surrey, GU6 8SN, United Kingdom.
Contacting us and the Information Commissioner’s Office
You can contact us by writing to the business address given above, by using our website contact form, by email to: dpo@limetrack.earth.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 1st May 2023.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.