Generally, it is sifted for larger and easily recyclable materials (metal, glass, hard plastics, etc.). But the food waste is too difficult to separate. It will either go to landfill, or be compacted and shipped to an incineration plant – a plant that’s likely not even based in the UK. Neither landfill nor incineration is particularly good for the environment.

Our trial will not replace this service but will enhance it. Throughout the trial, you should continue to use your general waste service for all your non-food waste. As food waste is generally denser, you may notice your weekly general waste collection gets lighter and smaller. This could even mean some financial savings if you are charged an excess cost per kg for your bin collections.

We are looking at an initial period of 3 months to gain valuable insights, both good and bad, into how businesses deal with separating their food waste. We may extend this depending on the feedback you and other participants provide.

For the length of the trial, we will provide you, free of charge, the following:

• A green 23-litre food waste caddy with instructions and a unique QR code
• A set of scales to weigh the food waste, including batteries
• Sufficient translucent biodegradable caddy liners for the duration of the trial
• A 240-litre wheelie bin
• A weekly collection (bin lift) service

1. Place a fresh bin liner in the caddy.
2. Put any food waste in the caddy.
3. Once a week or when the bin sack gets full, scan the QR code on the caddy (using your phone’s camera), weigh the caddy and enter the weight in a simple phone app.
4. Deposit the bin sack in a your food waste wheelie bin and scan a QR code on the wheelie bin.
5. Repeat.

Environmental legislation coming into effect over the next 2 years will require all businesses to separate and track their waste. The most sensible way to track food waste is by weight. We need to associate the food waste with a particular business by scanning a QR code on the bin liner and wheelie bin.

In addition to the statutory waste documentation (Duty of Care, Waste Transfer Notes), each month, we will produce a report showing when and how much food waste was collected, who collected it, where it ended up, how it was processed and what greenhouse gas (GHG) emission savings, compared to landfill, your business achieved.

No, the trial is free for participating businesses. However, we would like to set up and get usebility feedback on the billing element of the service once it has been deployed, so we would like to invoice you two nominal payments of £1 (excl. VAT), but this will be fully refundable at the end of the 3-month trial. Please let us know if you don’t want to participate in this part of the trial.

The 240 litre wheelie bin has a maximum limit of 90kg. If it appears full, please deposit the food waste bag in your own general waste bin and let us know when you tried. A photograph of the full bin would really help our team. Information is valuable to us even when it doesn’t work perfectly (so we can improve). Please email oops@limetrack.earth with your Bin ID, Reason: FULL and Date & Time

We have apps for both Android and Apple devices. Please see our full installation instructions.

We are still at the early stage of the software development, so the full functionality has not yet been deployed. If you would like someone else in your team to join, please contact Andy (via email), detailing their name and email address. We can then add them. They will then be able to download the app onto their own device.

Even though you will be supplied with caddy liners, we would recommend washing your caddy once per week. The best time is after it has been emptied and before you insert the new liner. Please ensure it is fully dry before it inserting the new liner. This will help with reducing any detrimental smells.

We would suggest emptying your caddy into your nominated bin (please follow the normal weighing and recording process), washing and drying the caddy and then inserting a new liner. Please let us know at oops@limetrack.earth with your caddy ID, Reason: SMELL and the date and time. This information will really help us with our next generation bin design.

Turn the scales on, by pressing the on/off button. The screen should be backlit and you should see 0.000 kg displayed on the screen. Locate the hook around the caddy handle (silver caddies) using the notches or through the handle using the hole (green caddies) to help find the middle of the handle. Lift the scales using the ring and once settled read the display to find the weight to be entered into the app. We already know the weight of the caddy and we will automatically subtract this from your reading to calculate the amount of food waste produced. The scale will automatically turn off after 120 seconds of inactivity.

Even though you are only transporting your own food waste a few meters, the Environment Agency requires you to be registered. This is free of charge. I have requested an exception for this situation, but the organisation’s wheels turn very slowly and even then, we may not be successful. Limetrack will produce the necessary Waste Transfer Note (WTN) detailing the transfer from your premises to your nominated wheelie bin, so you will remain fully compliant with the current waste regulations.

You are responsible for the cleanliness and hygiene of the wheelie bin. Even though the food waste deposited in the bin is contained in caddy liners, we would suggest giving it a clean every 2 weeks as good practice.

Please send an email to oops@limetrack.earth using your registered email address, requesting a password reset Alternatively, call Andy and he can help.

Don’t worry if the error is small (less than 100g). Otherwise, please send an email to oops@limetrack.earth using your registered email address and stating your Bin ID, Reason: INCORRECT WEIGHT, the old weight, the new weight and the date and time your originally entered the information.

At the end of the trial, which will last a minimum of 3 months, you will have two options

1. Hand back the caddy, scales and unused bin liners to Limetrack and revert back to your “pre-trial” general waste strategy. However, from 2023 onwards, in line with the current waste regulations being introduced, you will need to separate and track your food waste to remain compliant.
2. Be part of the Cranleigh Food Waste Network and carry on avoiding substantial CO2e by separating your food waste and using the Limetrack service to collect, track, report and direct to the most climate friendly local waste processors. This will have a small monthly charge associated with it, which will be discussed with you in the final stages of the trial, but for many businesses, this will provide a cost saving.

When you record your food waste deposit into our app, we will display an estimated CO2e (carbon dioxide equivalent emissions) saving. This has been calculated by using the difference between the previous waste processing methods and transportation distances, and the much more climate friendly, and local, anaerobic digestion process. Every month, we will also email you a food waste and CO2e report for your business.

Yes. We have capacity to allow another 10-15 local businesses to participate in the trial. Please feel free to tell them about what we are doing with food waste and get them to contact Andy or sign up on the website.

We have allowed for a few spare caddies for this eventuality. Please send an email to oops@limetrack.earth with your caddy ID, Reason: DAMAGED or LOST and the date. We will then arrange for a new one to be provided to you so you can continue with the trial.

Please send an email to oops@limetrack.earth with your bin ID (if available), Reason: DAMAGED or LOST and the date, or call Andy. We will aim to come out to inspect the damaged bin or get an more in-depth report of when the bin was stolen. If appropriate, we will replace the bin so you can continue the trial.

Please just send an email to feedback@limetrack.earth with your notification to withdraw from the trial. To improve the service for others, we will then contact you to understand the reason(s) why.

Any personal data will be stored and handled in line with UK GDPR (or equivalent). The remaining data will be anonymised and analysed to help us develop and improve our food waste service.

To make sure the data is recorded in a timely manner, please send an email to oops@limetrack.earth with your caddy ID, Reason: NOT APPy and the date, time & weight of your food waste deposit. Then please call Andy to help you get the app working again.

It’s all about choices and trying to reduce our greenhouse gas emissions. To highlight this:

• Six used tea bags will provide sufficient energy to boil the water for your next cup of tea, if processed at an Anaerobic Digestion plant (we have a good one in Dunsfold).
• If the same six teabags went to landfill, the emissions produced would be equivalent to driving over 1 km in a small car.

Generally, it is sifted for larger and easily recyclable materials (metal, glass, hard plastics, etc.). But the food waste is too difficult to separate. It will either go to landfill, or be compacted and shipped to an incineration plant – a plant that’s likely not even based in the UK. Neither landfill nor incineration is particularly good for the environment.

Our trial will not replace this service but will enhance it. Throughout the trial, you should continue to use your general waste service for all your non-food waste. As food waste is generally denser, you may notice your weekly general waste collection gets lighter and smaller. This could even mean some financial savings if you are charged an excess cost per kg for your bin collections.

As the business has generated the waste on its premises, legislation requires it to be transported and disposed of by certified carriers and waste processors. You will need the accompanying documentation they provide to demonstrate your compliance, especially if the Environment Agency audits you.

We are looking at an initial period of 3 months to gain valuable insights, both good and bad, into how businesses deal with separating their food waste. We may extend this depending on the feedback you and other participants provide.

We want businesses from all sectors and of all sizes to participate. Whether you only produce a small amount of “used tea bags & banana skins” or you generate over 20kg of food waste a week, we need to learn and optimise a cost-effective solution for you.

For the length of the trial, we will provide you, free of charge, the following:

• A silver 5-litre food waste caddy with instructions and a unique QR code
• A set of digital scales to weigh the food waste, including batteries
• Sufficient translucent biodegradable bin liners for the duration of the trial

1. Place a fresh bin liner in the caddy.
2. Put any used tea bags, banana skins and other food waste in the caddy at work.
3. Once a week, or when the bin sack gets full, scan the QR code on the caddy (using your phone’s camera), weigh the caddy and enter the weight in a simple phone app.
4. Deposit the full bin sack in a pre-arranged and pre-specified neighbouring food waste wheelie bin, and scan a QR code on the wheelie bin. [This bin should be within 50-100 metres of your business]
5. Repeat.

Environmental legislation coming into effect over the next 2 years will require all businesses to separate and track their waste. The most sensible way to track food waste is by weight. We need to associate the food waste with a particular business by scanning a QR code on the bin liner and wheelie bin.

In addition to the statutory waste documentation (Duty of Care, Waste Transfer Notes), each month, we will produce a report showing when and how much food waste was collected, who collected it, where it ended up, how it was processed and what greenhouse gas (GHG) emission savings, compared to landfill, your business achieved.

No, the trial is free for participating businesses. However, we would like to set up and get usebility feedback on the billing element of the service once it has been deployed, so we would like to invoice you two nominal payments of £1 (excl. VAT), but this will be fully refundable at the end of the 3-month trial. Please let us know if you don’t want to participate in this part of the trial.

Information is valuable to us even when it doesn’t work perfectly (so we can improve). Please deposit the food waste bag in your own general waste bin and let us know the reason why you were not able to get access and when you tried. A photograph of the restriction would really help our team. Please email to oops@limetrack.earth with your Bin ID, Reason: NO ACCESS and Date & Time.

The 240 litre wheelie bin has a maximum limit of 90kg. If it appears full, please deposit the food waste bag in your own general waste bin and let us know when you tried. A photograph of the full bin would really help our team. Information is valuable to us even when it doesn’t work perfectly (so we can improve). Please email oops@limetrack.earth with your Bin ID, Reason: FULL and Date & Time

Turn the scales on, by pressing the on/off button. The screen should be backlit and you should see 0.000 kg displayed on the screen. Locate the hook around the caddy handle (silver caddies) using the notches or through the handle using the hole (green caddies) to help find the middle of the handle. Lift the scales using the ring and once settled read the display to find the weight to be entered into the app. We already know the weight of the caddy and we will automatically subtract this from your reading to calculate the amount of food waste produced. The scale will automatically turn off after 120 seconds of inactivity.

We have apps for both Android and Apple devices. Please see our full installation instructions.

We are still at the early stage of the software development, so the full functionality has not yet been deployed. If you would like someone else in your team to join, please contact Andy (via email), detailing their name and email address. We can then add them. They will then be able to download the app onto their own device.

Even though you are only transporting your own food waste a few meters, the Environment Agency requires you to be registered. This is free of charge. I have requested an exception for this situation, but the organisation’s wheels turn very slowly and even then, we may not be successful. Limetrack will produce the necessary Waste Transfer Note (WTN) detailing the transfer from your premises to your nominated wheelie bin, so you will remain fully compliant with the current waste regulations.

Even though you will be supplied with caddy liners, we would recommend washing your caddy once per week. The best time is after it has been emptied and before you insert the new liner. Please ensure it is fully dry before it inserting the new liner. This will help with reducing any detrimental smells.

We would suggest emptying your caddy into your nominated bin (please follow the normal weighing and recording process), washing and drying the caddy and then inserting a new liner. Please let us know at oops@limetrack.earth with your caddy ID, Reason: SMELL and the date and time. This information will really help us with our next generation bin design.

Please send an email to oops@limetrack.earth using your registered email address, requesting a password reset Alternatively, call Andy and he can help.

Don’t worry if the error is small (less than 100g). Otherwise, please send an email to oops@limetrack.earth using your registered email address and stating your Bin ID, Reason: INCORRECT WEIGHT, the old weight, the new weight and the date and time your originally entered the information.

When you record your food waste deposit into our app, we will display an estimated CO2e (carbon dioxide equivalent emissions) saving. This has been calculated by using the difference between the previous waste processing methods and transportation distances, and the much more climate friendly, and local, anaerobic digestion process. Every month, we will also email you a food waste and CO2e report for your business.

Yes. We have capacity to allow another 10-15 local businesses to participate in the trial. Please feel free to tell them about what we are doing with food waste and get them to contact Andy or sign up on the website.

We have allowed for a few spare caddies for this eventuality. Please send an email to oops@limetrack.earth with your caddy ID, Reason: DAMAGED or LOST and the date. We will then arrange for a new one to be provided to you so you can continue with the trial.

Please just send an email to feedback@limetrack.earth with your notification to withdraw from the trial. To improve the service for others, we will then contact you to understand the reason(s) why.

At the end of the trial, which will last a minimum of 3 months, you will have two options

1. Hand back the caddy, scales and unused bin liners to Limetrack and revert back to your “pre-trial” general waste strategy. However, from 2023 onwards, in line with the current waste regulations being introduced, you will need to separate and track your food waste to remain compliant.
2. Be part of the Cranleigh Food Waste Network and carry on avoiding substantial CO2e by separating your food waste and using the Limetrack service to collect, track, report and direct to the most climate friendly local waste processors. This will have a small monthly charge associated with it, which will be discussed with you in the final stages of the trial, but for many businesses, this will provide a cost saving.

If you have produced no food waste since the last weekly collection date, please just enter a 0 kg weigh into the app and a 0 against the number of employees. This will provide more accurate data and will not bias our results.

Any personal data will be stored and handled in line with UK GDPR (or equivalent). The remaining data will be anonymised and analysed to help us develop and improve our food waste service.

To make sure the data is recorded in a timely manner, please send an email to oops@limetrack.earth with your caddy ID, Reason: NOT APPy and the date, time & weight of your food waste deposit. Then please call Andy to help you get the app working again.